Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an experience with a no KYC casino we cover? This is where to find us. We review and rank crypto casinos serving US players, and reader input is part of how we keep that research accurate.
How to reach us
The best way to contact the team is by email at [email protected]. We read every message and aim to respond within a reasonable timeframe, though volume can vary. For fastest handling, let us know upfront what your message relates to — a specific casino, a factual correction, a general enquiry about how we operate, or feedback on the site itself.
What we can help with
- Review accuracy — if you've noticed a payout time, bonus term, coin list, or licensing detail that's changed at a casino we cover, tell us. Crypto casino terms shift often, and reader reports help us catch that.
- General questions about our process — how we assess sites, what "no KYC" actually means at a given casino, or why a site sits where it does in our rankings.
- Site feedback — anything unclear, broken, or missing on vexchange.io itself.
- Press and partnership enquiries — reach out via the same email address and we'll route it appropriately.
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or customer support desk for any of the brands listed here. That means we can't access your account, process a withdrawal, resolve a deposit dispute, or verify your identity on a casino's behalf. For any of those, your first point of contact should always be the support team of the casino itself — most operators listed in our rankings, including non GamStop-friendly options, publish their own support channels directly on-site.
We also can't provide personalized financial, legal, or tax advice. If you have questions about how gambling winnings or crypto transactions are taxed in your state, a qualified tax professional is the right person to ask — the rules vary and we're not positioned to give a definitive answer.
If you're concerned about your gambling
If a message you're about to send us is really about wanting help with your own play — spending more than planned, chasing losses, or feeling like gambling is becoming a problem — please don't wait on an email reply. The National Problem Gambling Helpline, 1-800-GAMBLER, is free, confidential, and available now. Our Responsible Gambling page also has tools and information worth reading, including a reminder that offshore crypto casinos often don't offer the same self-exclusion or player-protection tools that state-regulated operators do.
Before you write in about a specific casino
A few things speed up any enquiry about a site we've ranked, such as BetPanda, CoinPoker, or any other operator on our list:
- Include the casino name and, if relevant, roughly when you had the experience.
- Note whether your question is about deposits, withdrawals, bonus terms, or verification — the answer often depends on which.
- Check the casino's own terms and support first if it's account-specific; we can note patterns in feedback, but we can't act on individual accounts.
For background on how we put these rankings together in the first place, our About Us page covers our approach, and our Terms and Conditions set out how the site itself operates.
A quick reminder on eligibility
Crypto Casinos is intended for adults of legal gambling age — 18 or 21 depending on the casino and your state's rules — and online gambling laws vary significantly across the US. Crypto casinos are typically licensed offshore, in jurisdictions like Curaçao or Anjouan, rather than by any US state regulator, which means they sit in a legal grey area for US players. Always check the rules in your own state before signing up anywhere. Nothing on this page, or elsewhere on vexchange.io, should be read as legal advice.